What is the difference between filling for a divorce and a legal separation?
Separating from your partner or filing for a divorce will obviously be a stressful and upsetting...
Help
We want to provide you with the best possible service.
However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person/s who is working on your case to discuss your concerns and we will do our best to resolve any issues.
If you do not feel that that is enough then please email us directly info@wainwrightcummins.co.uk with the email subject line “Complaints”. This email will be submitted to the partners within the firm.
If you would like to take this a step further and make a formal complaint, then you can read our full complaints procedure here [Click here].
Please note that making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint?
The Legal Ombudsman service has been operational since October 6th, 2010 and is ultimately responsible for ensuring that complaints are dealt with appropriately.
However, before you contact the Legal Ombudsman you must first register an official complaint with us. Normally, the Legal Ombudsman expects you to give us 8 weeks to try to resolve the matter. If after 8 weeks you are still dissatisfied you can then involve the Legal Ombudsman.
If you have, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman, please contact them.
For more information on how the Legal Ombudsman works please visit the Legal Ombudsman website.
Timescales
In normal circumstances you are required to register a complaint within one year. You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm's complaints procedure. In summary:
Getting Started
To register a formal complaint, please write to us and include all the information suggested by the Legal Ombudsman - their website includes some useful checklists and sample letters.
In addition to the Legal Ombudsman, several other complaints bodies exist which are also able to deal with complaints about legal services - these are: Ombudsman Services, ProMediate, Small Claims Mediation and the European Online Dispute Resolution platform. Information about these alternatives can be found at:
For further information or to speak to one of our experts please contact us.
Search site
Contact our offices
Make an enquiry